Frequently Asked Questions
How do I book United Signature Service for my upcoming trip?
Click “Book your next trip” in the Home Page. Complete the online booking form and receive a price specific to your itinerary.
What happens if I forget or lose my United Signature Service confirmation number?
If you have misplaced your confirmation number, please contact us.
How far in advance do I need to book my United Signature Service for a trip?
We recommend that you book at least 24 hours before your travel date.
Can I book electric cart service?
The availability of electric cart service varies by airport. If you would like to request an electric cart, please note this in the GAC Add-ons section of your booking details.
I am having problems making a booking online. What should I do?
Email [email protected] and one of our concierge team members can assist you.
My airport is not listed as an option. Where is this service available?
United Signature Service is currently available at Chicago O’Hare (ORD), New York/Newark (EWR), Washington Dulles International (IAD), San Francisco (SFO), Houston (IAH), Los Angeles (LAX), London Heathrow (LHR), Frankfurt (FRA), Munich (MUC), Berlin (TXL), Paris (CDG), Amsterdam (AMS), Milan (MXP), Rome (FCO), Tel Aviv (TLV), Beijing (PEK), Hong Kong (HKG), Melbourne (MEL), Sydney (SYD) and Toronto (YYZ). We are working to add more airports soon.
How do I make a group booking for United Signature Service?
For group bookings, please call us at the number listed on our Contact Us page.
Can I purchase United Signature Service when I am traveling on a Star Alliance™ member airline?
At this time, United Signature Service is offered for itineraries with United and United Express® flights.
Can children be included in my United Signature Service reservation?
Yes. Children 2 years of age and younger are included in your own Signature Service reservation at no extra charge. Children older than 2 years of age will be charged the full price.
Where will my United Signature Service concierge meet me?
If you requested departure service at the start of your itinerary, the representative will call your point of contact before your travel date to arrange a specific meeting point outside the terminal. If you requested this service for your flight arrival or at a connecting city, your United Signature Service concierge will meet you at the jet bridge, holding a sign with your name.
How can I change or cancel my United Signature Service reservation?
If you need to change your reservation, please email us at [email protected] . If you make a change at least 48 hours before the date of service, there is no service charge. Please note that for any change made less than 48 hours before the date of service, there will be a service change, which varies by airport. For more details, refer to the terms and conditions listed at the bottom of your confirmation email.
How do I contact United Signature Service?
Get in touch with us by emailing [email protected]
Will I receive an email confirmation?
Yes. Please have a copy of this email confirmation with you on the day of your service. If you have not received your email confirmation within 24 hours of booking, please notify us via email..
What if I need a wheelchair?
Wheelchairs are available upon request when booking your flight. For more information, visit Wheelchair Accessibility page.
Do I need to tip the United Signature Service concierge?
Tipping your concierge is optional.
What are GAC add-ons?
Global Airport Concierge (GAC) add-ons are extras that aren’t included in Signature Service, including executive car transfer, hotel bookings, personal shopper services, gift services, and airport courier services. You can request them for an additional fee in the “GAC add-ons” section while booking.
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