Frequently asked questions (FAQs)

How do I book United Signature Service for my upcoming trip?

Select “Book Now” from the main menu. Complete the online booking form and receive a price specific to your itinerary.

How far in advance do I need to book my United Signature Service for a trip?

We recommend that you book at least 24 hours before your travel date.

I am having problems making a booking online. What should I do?

Please call us at +1-866-662-4952 listed on the Contact Us page, and one of our concierge team members will assist you.

How do I make a group booking for United Signature Service?

For group bookings, please call us at +1-866-662-4952 listed on the Contact Us page.

Can children be included in my United Signature Service reservation?

Yes. Children younger than 1 year of age will not be charged. Children 1 to 3 years of age will be charged at 50% of the full price, and children older than 3 years of age will be charged the full price.

How can I change or cancel my United Signature Service reservation?

If you need to change your reservation, please call Global Airport Concierge at +1-866-662-4952 listed on the Contact Us page.
If you make a change at least 48 hours before the date of service, there is no service charge. Please note that for any change made less than 48 hours before the date of service, there will be a service change, which varies by airport. For more details, refer to the terms and conditions listed at the bottom of your confirmation email.

Will I receive an email confirmation?

Yes. Please have a copy of this email confirmation with you on the day of your service. If you have not received your email confirmation within 24 hours after booking, please contact us.

What happens if I forget or lose my United Signature Service confirmation number?

If you have misplaced or lost your confirmation number, please contact us.

Can I book electric cart service?

The availability of electric cart service varies by airport. If you would like to request an electric cart, please mention this request in the special notes section of the booking form.

My airport is not listed as an option. Where is this service available?

United Signature Service, currently available at Chicago O’Hare (ORD), New York/Newark (EWR), Washington Dulles Intl (IAD) , San Francisco (SFO), Houston (IAH), Los Angeles (LAX), London Heathrow (LHR), Frankfurt (FRA), Munich (MUC), Berlin (TXL), Paris (CDG), Amsterdam (AMS), Milan (MXP), Rome (FCO),Tel Aviv (TLV), Beijing (PEK), Hong Kong (HKG), Melbourne (MEL), Sydney (SYD) and Toronto (YYZ). We are working to add more airports soon.

Can I purchase United Signature Service when I am traveling on a Star Alliance™ member airline?

At this time, United Signature Service is offered for itineraries with United and United Express® flights only.

Where will my United Signature Service concierge meet me?

If you requested this service for your flight departure at the start of your itinerary, the representative will call you or your driver before the travel date to arrange a specific meeting point outside the terminal.
If you requested this service for your flight arrival or at a connecting city, your United Signature Service concierge will meet you at the jet bridge, holding a sign with your name.

How do I contact United Signature Service?

All contact details are available on the Contact Us page. 

What if I need special assistance (such as a wheelchair)?

If you require special assistance, please make these arrangements directly with United and inform Global Airport Concierge in the special notes section of the United Signature Service booking form. For more information, visit the Special Travel Needs page.

Do I need to tip the United Signature Service concierge?

No. Tipping your concierge is optional.