If you have misplaced or lost your confirmation number, please contact us.
We recommend that you book at least 24 hours before your travel date.
The availability of electric cart service varies by airport. If you would like to request an electric cart, please mention this request in the special notes section of the booking form.
Please call us at +1-866-662-4952 listed on the Contact Us page, and one of our concierge team members will assist you.
United Signature Service, currently available at Chicago O’Hare (ORD), New York/Newark (EWR), Washington Dulles Intl (IAD) , San Francisco (SFO), Houston (IAH), Los Angeles (LAX), London Heathrow (LHR), Frankfurt (FRA), Munich (MUC), Berlin (TXL), Paris (CDG), Amsterdam (AMS), Milan (MXP), Rome (FCO),Tel Aviv (TLV), Beijing (PEK), Hong Kong (HKG), Melbourne (MEL), Sydney (SYD) and Toronto (YYZ). We are working to add more airports soon.
At this time, United Signature Service is offered for itineraries with United and United Express® flights only.
Yes. Children younger than 2 year of age will not be charged. Children older than 2 years of age will be charged the full price.
If you requested this service for your flight departure at the start of your itinerary, the representative will call you or your driver before the travel date to arrange a specific meeting point outside the terminal.
If you requested this service for your flight arrival or at a connecting city, your United Signature Service concierge will meet you at the jet bridge, holding a sign with your name.
If you need to change your reservation, please call Global Airport Concierge at +1-866-662-4952 listed on the Contact Us page.
If you make a change at least 48 hours before the date of service, there is no service charge. Please note that for any change made less than 48 hours before the date of service, there will be a service change, which varies by airport. For more details, refer to the terms and conditions listed at the bottom of your confirmation email.
All contact details are available on the Contact Us page.
Yes. Please have a copy of this email confirmation with you on the day of your service. If you have not received your email confirmation within 24 hours after booking, please contact us
If you require special assistance, please make these arrangements directly with United and inform Global Airport Concierge in the special notes section of the United Signature Service booking form. For more information, visit the Special Travel Needs page.
No. Tipping your concierge is optional.